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I wanted to write and let you know how pleased I am with the Bose 901 refoam kit which I ordered from you earlier this year.
I bought my Series IV 901s in 1982 during my third tour of duty in South Korea and experienced several years of trouble free performance, but several years after I had returned to the United States, I noticed a marked drop off in performance. It was then that I noticed that the foam on the drivers had begun to deteriorate (no doubt due in part to having to be placed in storage). The only solution I could think of was to send the speakers back to Bose, but the people at Bose informed me that they couldn't repair them, but they would exchange them and send me a new pair at half price. I really did not want a "new" pair of 901s, especially given that the ones I had were in mint condition (with the exception of the foam) with no blemishes on the cabinets and pristne speaker grills
I agonized over this issue for many years until I stumbled across your website and purchased the replacement foam. The installation could not have been easier and the results were EXACTLY as advertised. So for about 5% of the cost for replacement speakers, I was able to resurrect the speakers that have been in storage for 23 years and they sound as good as the day that I bought them.
Thank you for offering such a great product...
Jonathan Primm
Newnan, GA
I've had my refurbished AR-5's back in service, along with a new receiver(stashed the Dynaco), for a few weeks now and I couldn't be happier. Thanks for the parts, genuine, polite advice and prompt service. Now that's the way to run a business! Turn it up...
JC. Hoffmeier
Cinnaminson, NJ
Hi its Lou Rossi here in West Palm Beach wanting to say thanks for the nice job you did re-foaming my Infinity Reference 5 Speakers. I got them back yesterday and you do a really nice job packing the speakers for shipment and was very professional following through with an e-mail that they were delivered as well as when they were on the way. It was a pleasure to do business with you and will always be back with you in the future. I will let everyone know of your great service. Thanks so much and have a very Happy Easter.
My Regards,
Lou Rossi
Lake Worth, FL
Just a note - I was dealing with your tech dept. and must say they are some of the best customer service orientated individuals I have dealt with. Thanks again.
John Parnell
Cultus Lake, BC
Canada
Hi:
I installed my made-in-China Clestion Blue alnico and I am very happy with it. Nice work!
Thanks for using a genuine Mueller H1777 cone, as I requested, in lieu of the generic version that another speaker company tried to pass off
to me.
Thanks Again & Best Regards,
Jay Filippone
Federal Way, WA
Thanks Sean,
The package did arrive today, It was very nice doing business with you. I'll let my friends in the Audio business know about your good service.
Jim LaRoda
Nassau, Bahamas
Hello, I have ordered from you two times and i just had to write and say you guys are the best in the business. Your quick response team is awesome in answering questions. Your super fast shipping can't be beat. You have outstanding customer service. I would highly recommend you to anyone looking for excellent speaker repair products. Many thanks for helping me get my stereo back up and running top notch. Have a wonderful day!
Barbara Brock
Norton, VA
Just wanted to thank you for the recent repair you did to my speaker. I am an ardent do-it-yourselfer and purchased two of your re-foam kits for my 10” woofers. One of the repairs on my end did not turn out well so I sent the speaker in and found your work to be first rate. Now I wish I had sent both speakers to you from the start as the quality of the one I repaired, although functional, lacks the fit-n-finish of the repair that you did. Your turn around time was great as was the Customer Service in answering my questions. Thanks again; very pleased and would recommend your work to anyone.
Regards,
Mike Lampe
St. Marys, PA
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