RMA (Return Merchandise Authorization) required for all returns.
We gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Once order has been authorized for return, we will email an RMA. Please follow the instructions in the email and ship item prepaid to us for evaluation, repair or exchange. Manufacturer will cover the cost of replacement item and return delivery to you if item is deemed to be defective.
Items that have been mis-ordered may also be returned for refund or exchange for 30 days from the date of purchase at customer expense. Returned items must be in new saleable condition with all ORIGINAL packaging (inner and outer boxes) and contents.
Units showing signs of use, ie. solder or screw marks or scratches cannot be returned. A MINIMUM restocking fee of 50% may apply in situations where the returned items(s) are not saleable as brand new, or are missing parts or original packaging.
Please use the "Contact Us" link on our website to obtain an RMA # prior to making a return. Return items shipped to us without an RMA will be refused and returned to sender.
Special order items, specials, closeouts, and scratch and dent items are NOT returnable. Refunds are applied within 24 hours to the buyers account originally used for the purchase. We will email confirmation of refund immediately upon issuance. Your bank may hold your funds for 24 to 48 hours after we show the refund as completed.
"FREE" ship orders incur a restock fee (usually around 20%) to cover the cost of postage.
RETURNS MUST BE IN BRAND NEW CONDITION.
SPEAKER DIAPHRAGMS MUST BE RETURNED IN THEIR ORIGINAL FACTORY PACKAGING, including the outer shipping box, with no labels applied to the factory box! Otherwise, a refund may be denied.
IF A RETURNED ITEM SHOWS ANY SIGNS OF INSTALLATION OR USE, A REFUND MAY BE DENIED.
Due to the nature of voice coils and their installation, we DO NOT warranty recone kits, diaphragms, or other repair parts that are not installed and tested by our technicians.
New Replacement Speakers and Parts: 1 year for Simply Speakers and SS Audio, other brands vary by manufacturer guidelines
Used Replacement Speakers and Parts: 90 days
Speaker Refoaming Service: 7 years home and pro speakers, 1 year automotive speakers (limited to surround life only).
Speaker Reconing Service: 90 days home, pro, and automotive speakers
Speaker Rediaphragm Service: 90 days home, pro, and automotive speakers.
Speakers showing signs of misuse, overpowering, under-powering (distortion), malfunctioning amplifiers, or improper crossovers will not be covered under warranty. Speakers with burnt voice coils, blistered voice coils, torn cones, spiders, or other signs of abuse, amplifier malfunction, crossover malfunction, or misuse will not be covered under warranty.
Simply Speakers purchase or repair receipt must be presented with any speaker or part for warranty consideration.
Items returned for warranty consideration must be shipped freight prepaid, with all ORIGINAL packaging. We will cover the cost of return shipping if warranty claim is deemed valid by the manufacturer.