Simply Speakers® Shipping, Returns, Warranty Terms and Conditions
We gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Once order has been authorized for return, we will email an RMA. Please follow the instructions in the email and ship item prepaid to us for evaluation, repair or exchange. Manufacturer will cover the cost of replacement item and return delivery to you if item is deemed to be defective.
Special order items, specials, closeouts, and scratch and dent items are NOT returnable. Refunds are applied within 24 hours to the buyers account originally used for the purchase. We will email confirmation of refund immediately upon issuance. Your bank may hold your funds for 24 to 48 hours after we show the refund as completed.
"FREE" ship orders incur a restock fee (usually around 20%) to cover the cost of postage.
RETURNS MUST BE IN BRAND NEW CONDITION.
SPEAKER DIAPHRAGMS MUST BE RETURNED IN THEIR ORIGINAL FACTORY PACKAGING, including the outer shipping box, with no labels applied to the factory box! Otherwise, a refund may be denied.
IF A RETURNED ITEM SHOWS ANY SIGNS OF INSTALLATION OR USE, A REFUND MAY BE DENIED.
Items returned due to insufficient or incorrect address, misordered, or no longer needed:
We make every attempt to insure your order is delivered to the correct address and in a timely manner, including "FREE SHIPPING" items. If an item is returned to us or cannot be delivered due to an incorrect or incomplete address entered on our website, PayPal, Amazon or eBay, you will be responsible for placing a new order and payment of any lost shipping fees.
If a "free shipping" item is returned for any reason we will deduct the cost of shipping and a restocking fee (usually around 20%) from your refund. If you need to make an exchange, we will charge or refund any difference in the cost of the item you are exchanging, and apply a return shipping charge to the exchanged item.
We try to be 100% accurate on all pricing, listings, etc on our website catalog. Due to market fluctuation and the possibility of errors, pricing on the site may not be accurate. In these cases, we are not obligated to honor inaccurate pricing. Product information including specifications, availability, appearance, etc. are subject to change without notice.
Due to the nature of voice coils and their installation, we DO NOT warranty recone kits, diaphragms, or other repair parts that are not installed and tested by our technicians.
New Replacement Speakers and Parts: 1 year for Simply Speakers and SS Audio, other brands vary by manufacturer guidelines
Used Replacement Speakers and Parts: 90 days
Speaker Refoaming Service: 7 years home and pro speakers, 1 year automotive speakers (limited to surround life only).
Speaker Reconing Service: 90 days home, pro, and automotive speakers
Speaker Rediaphragm Service: 90 days home, pro, and automotive speakers.
Speakers showing signs of misuse, overpowering, under-powering (distortion), malfunctioning amplifiers, or improper crossovers will not be covered under warranty. Speakers with burnt voice coils, blistered voice coils, torn cones, spiders, or other signs of abuse, amplifier malfunction, crossover malfunction, or misuse will not be covered under warranty.
Simply Speakers purchase or repair receipt must be presented with any speaker or part for warranty consideration.
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address your credit or debit card bank has on file for you). Incorrect information may cause a delay in processing your order or your charge to be declined. In the event of your credit or debit card being declined due to an address mismatch, your credit card company may hold the funds temporarily. We will not capture funds on a declined transaction and your bank may show these funds as temporarily "unavailable", "authorized" or "pending payment". Please contact your card issuing bank for details on how they handle these transactions. We also accept PayPal, Apple Pay and Google Pay.
We will provide shipment tracking numbers via email to the address you provide us on your order form. Please note that UPS, and USPS tracking numbers may not "go live" for several hours after they are issued at our location and this is at the discretion of the carrier. Most USPS tracking numbers are recycled and will not appear valid for more than 120 days.
For orders shipped outside of the USA, the customer is solely responsible for sales taxes, import duties, or other fees. See information below.
International Customers - Sales Tax, Import Duty, Other Fees:
Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer’s responsibility. We strongly recommend international buyers check with their country’s customs office to determine what these additional costs will be. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
We can not mark merchandise values below actual value or mark items as "gifts". US and International government regulations prohibit such behavior.
Products ship the same day if ordered by 3:00 pm, EST or by the next business day if your order is received after this time and for orders received on Saturday, Sunday, or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping for any standard catalog items. Orders for non-stock items may not be canceled.
Multiple Product Orders:
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. The entirety of the original shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Our website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of, or content located on or through any such website.
Order Acceptance Policy:
We keep your personal information private and secure. When you make a purchase from our website, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
We do not provide your information to any 3rd party marketing firms, websites, or other entities.
Our secure servers protect your information using advanced encryption techniques and firewall technology. Our website is fully PCI compliant to insure your data is handled securely.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Simply Speakers website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
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