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I just wanted to take a minute to reach out and say thank you. The factory JBL subwoofer in my 2006 4Runner blew a few months ago and I really didn t want to go aftermarket because of just how great the stock system sounds with no bulky sub or amp taking up precious cargo room. I ordered the repair kit Friday, and here it is Monday and the sub is already repaired and back in the truck. I am extremely impressed by the quality of the replacement surround and the simplicity of the installation, not to mention the great price. Your instructions were top notch and having a YouTube video to watch just to double check the steps is just icing on the cake. I am a bug believer in repair instead of replace when at all possible, and I will most definitely be ordering from your company again in the future. Please, please keep up the awesome things you all are doing. In a disposable world, it s a relief to see a company that still believes in repair. Thank you so much!
Dear Simply Speakers,
My experience with your organization was wonderful. The foam edge kit I ordered arrived in only two days. The 15" foam edges fit perfectly and the glue performed exactly as described. Your online videos provided me with everything I needed for a first time foam edge repair. My Mach 3s sound great again. Great doing business with you.
These woofers sound great as replacements for the originals in some old speakers that my dad and I pieced together from some even older speakers back in the 70's. However, what I am most impressed with is Simply Speakers' willingness to go back and forth with me by email to figure out exactly what I needed to do. After watching their excellent video on how to repair my woofers, I was about to buy one of two repair kits, but after I sent a photo, they identified that neither kit would work for my repairs, and that the only option was replacement -- which saved me buying a repair kit or two, as well as a lot of time and frustration. Taking this time to answer my rookie questions, even though I was obviously not going to be a high-dollar customer, really impressed me. I don't think many places manage to carry the "mom & pop" (good) customer service ideals over into the online marketplace. I buy things online now and then, mainly through Amazon, but I have never taken the time to write a review before, if that tells you anything.
There are a lot of companies that do foam repair kits for speakers and not many ways to decide which kit to buy. An easy way is to view their instructions ahead of time. Before ever ordering I watched the video on repairing my 128H speakers. It covered things I didn't know ( differences in diameter cones ), and fully showed the repair process. Not only that but Sean Ryan ( guy in the video ) actually looks like he's talking from experience unlike, the other videos I viewed. Honestly he looks like he could re-foam a speaker in the dark... Anyhow, warm fuzzy feelings that if I hit a snag I could call someone and they'd actually know what I was talking about. Plus other kits I looked at really do seem to come with the same white glue that we ate in kindergarten. The quality of the foam seems good too. Anyhow, after watching the video and reading their instructions I re-foamed two speakers on my kitchen counter in a Friday evening with no trouble at all and the speakers sound great once again.
These kits did the job as expected. First time order from Simply Speakers and I have to say I like the glue that came with this order a good deal better than the two different glues received from the competition in the past. The other worked as well, but this was a good deal easier to work with in my opinion.
I just want to say, I received my Cerwin Vega speakers yesterday from your repair service and they are absolutely beautiful, and they sound great ..... and to think I was about to trash them and get new speakers. thank you for doing such a wonderful job. I have not stopped smiling while listening to them.
Once again thank you very much.
TI wanted to write to let you know how pleased I am with my recent experience with your company. I called to inquire about refoaming my vintage Heathkit AS1348 woofers last Friday. I was not hopeful of a favorable outcome considering their age and rarity. However, when I called I was pleased to learn that my speakers indeed could be repaired. I was shipped the New-Edge-It repair kit on Monday and as of Friday morning I am listening to them in all their former glory. Although I had never attempted such a repair or even knew it was possible, with the help of your online videos it was simple and straightforward. Many thanks for your prompt and courteous service. As I am now retired, I look forward to many more years of enjoyment from my system which I built more than 30 years ago.